TERMS AND CONDITIONS

Terms & Conditions of Booking

PLEASE READ CAREFULLY AND UNDERSTAND THE FOLLOWING TERMS:

Rules, Rules, Rules – nobody likes rules and terms and conditions, so we have tried to keep them to a minimum and be  as simple and as clear as possible.

Our number one rule is this…

We want your holiday to with us to be great – but – should you have reason to complain, please let us know as soon as possible during your stay to allow us the opportunity to try and rectify the situation for you,  as its difficult to fix things after you leave.

Holiday Cottages

When you make your booking and we have received the required deposit, a legally binding contract exists between us that is non-cancellable and non-refundable, except in exceptional circumstances.

You may still remain liable to pay in full or in part for the booking, even if you are unable to take your holiday. Even where you have not paid in full at the time of cancellation, you will remain liable for the full cost.

If for some reason you do need to cancel, it is important that you tell us at the first opportunity (in writing/email) so that we may attempt to re-let your cottage and minimise your loss.  We will make every effort to re-let your booking.

You should take out cancellation insurance to protect you against possible loss.

If we re-let your cottage for the same value, we will refund your money except for a handling charge of £30.00.  Otherwise we will refund you less the difference, plus £30.

Please note all our cottages are strictly NO SMOKING (including vaping)

Cliff House is our private family home. To allow us to maintain our promise of exclusive use of our facilities to our paying guests and to meet our insurance and fire safety obligations, guests may NOT entertain or invite additional family members/friends to visit Cliff House during your stay. The number of people using the cottage must not exceed the number stated at the time of your booking, nor can you significantly change the make-up of your party during your stay. We reserve the right to refuse entry to the ENTIRE party if these conditions are not observed. We will treat this as a breach of our terms and conditions, no refund will be given and we will not be legally responsible to you as a result.


Deposit

A deposit to be made of £200 on booking, balance due six week prior to arrival.
All money paid for the holiday is non-refundable.

No pets or animals are allowed into the cottages, except for those specific dog friendly cottages where we make an exception and allow two well behaved dogs in each.

Access to the cottages on the day of arrival is after 4.00pm and before 6.00pm. If this is inconvenient please contact us to try and arrange a mutually convenient time (we will usually be around – but please check first)

Guests are requested to vacate the cottages by 10.00am, in order that the owners clean and prepare the cottage for arrival of new guests.

Under no circumstances may the cottages be occupied by more persons than stated when hired.

Cottages must be left in a clean and tidy condition on departure.

We ask you to inform us of any breakages which occur.  In the case of minor breakage requiring replacement of crockery or glassware, there will be no charge. The owners reserve the right to make a charge in the unlikely event of more serious damage occurring.

We endeavour to provide a safe environment at Cliff House Holiday Cottages, but we accept no responsibility for any loss, damage or injuries whilst staying at Cliff House Holiday Cottages.  Please note that Cliff House has a number of ponds and heavily wooded areas.  Please ensure that all children are appropriately supervised.

We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control, we would, however, attempt to offer you alternative accommodation. If this was not possible or unacceptable to you, then we would refund all monies paid by you for the holiday. Except in exceptional circumstances, our liability would not extend beyond this refund.

We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers or swimming pool filtration systems. We make every effort to keep the swimming open all year round, however it may be necessary to close it due to circumstances beyond our control. No compensation will be paid in these circumstances.

And finally…

 

We want your holiday to with us to be great – but – should you have reason to complain, please let us know as soon as possible during your stay to allow us the opportunity to try and rectify the situation for you,  as its difficult to fix things after you leave.

 

 

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