TERMS AND CONDITIONS

PLEASE READ CAREFULLY AND UNDERSTAND THE FOLLOWING TERMS

Last Updated : 30/05/2022

Rules, Rules, Rules – nobody likes rules and terms and conditions, so we have tried to keep them to a minimum and be as simple and as clear as possible.

Our number one rule is this…

We want your holiday to with us to be great – but – should you have reason to complain, please let us know as soon as possible during your stay to allow us the opportunity to try and rectify the situation for you,  as its difficult to fix things after you leave.

 

General Conditions

  1. Contract
    By making a booking you have entered into a contract between “you” (the lead booker) and “us” (The 1750 Partnership trading as Cliff House Holiday Cottages). This contract becomes legally binding once “we” (Cliff House Holiday Cottages) have sent confirmation and is subject to all our booking conditions, until then your booking remains provisional. Please ensure that you check all information on your booking confirmation carefully and notify us of any discrepancy or mistake. You must be 18 years or over when the “property” is booked. Please advise other adults within your party of these booking conditions.
  2. Insurance
    You should take out appropriate insurance to protect you against loss should you not be able to take your holiday
  3. Payment
    A deposit of 25% of the rental fee is payable immediately upon making the booking where the booking is made more than 60 days before the start of the rental. The booking will not be confirmed until the deposit is received. The balance shall be payable in full 60 days before the commencement of the rental. For bookings made less than 60 days before the commencement of the rental the total fee is payable.
  4. Smoking
    Please note all our cottages are strictly NO SMOKING (including vaping). We reserve the right to ask you to leave if you fail to comply, even if your holiday let is not complete.
  5. Pets
    No pets or animals are allowed into the cottages, except for those specific dog friendly cottages where we make an exception and allow two well behaved dogs in the larger cottages and one in the smaller cottages. Dogs to be kept on leads at all times. Dogs are NEVER to be left alone. No other pets are accepted.
  6. Access
    • Access to the cottages on the day of arrival is after 4.00pm and before 6.00pm. If this doesn’t  work for you, please contact us to try and arrange a mutually convenient time (we will usually be around – but please check first)
    • The lead booker and their party must vacate the cottages by 10am on the day of departure, in order that the owners clean and prepare the cottage for arrival of new guests.
  7. Use of Property
    • Under no circumstances may the cottages be occupied by more persons than stated when hired.
    • You (as lead booker) agree to keep the property clean and tidy and to leave it in a similar condition as found on arrival. You are responsible to Cliff House Holiday Cottages for any breakages or damage in or to the property- along with any additional costs that may result which are caused by you or your party. Cliff House Holiday Cottages can require payment from you to cover any such costs.
    • We ask you to inform us of any breakages and damages which may occur in a timely manner. In the case of minor breakage requiring replacement of crockery or glassware, there will be no charge. Cliff House Holiday Cottages reserve the right to make a charge in the unlikely event of more serious damage occurring.
    • Car Charging – please use designated car charging points only (where available).  Do not use extension leads from any properties.
    • Bike storage – under no circumstances are bikes to be stored in the cottages.
    • Cliff House Holiday Cottages endeavours to provide a safe environment at Cliff House Holiday Cottages. Cliff House Holiday Cottages is not liable for any accident or injury occurring at the premises save where the accident or injury is as a result of the negligence or wilful misconduct on the part of Cliff House Holiday Cottages.
      • Please note that Cliff House has two ponds, heavily wooded areas and play equipment.  Please ensure that all children are supervised at all times.
    • Swimming Pool
      • The pool is for the exclusive use of named guests staying overnight at Cliff House.  No visitors can use the pool.
      • For safety reasons, please ensure that the door to the pool is locked immediately after use. Failure to do so by any guest will result in the pool being closed to ALL guests.
      • Entry to the pool is with a dedicated key. This key is not transferable and must not be used by anyone under 16 years of age.
      • The pool is unsupervised and guests swim at their own risk.
      • Children under 16 must be ALWAYS accompanied by a responsible adult.
      • Maximum of 8 people in the pool at any time.
      • Please observe the pool opening hours, 0800 to 2000hrs. The pool building is closed on Wednesday mornings.
      • Cliff House Holiday Cottages make every effort to keep the swimming open all year round, however it may be necessary to close it due to circumstances beyond our control (including government guidance). No compensation will be paid in these circumstances.
  1. Third Parties
    • That you (the lead booker) should not engage any third party to provide any service at the property without the consent of Cliff House Holiday Cottage (and where relevant their insurers) and that in making a request for consent, the guest should provide written details of the service provider (and any information requested by Cliff House Holiday Cottage’s insurers) and the service to be provided and that consent will only be given where the third party supplier has appropriate insurance cover and has provided information relating to the insurance that is required.
    • Cliff House Holiday Cottages will not accept liability for the activities of third party suppliers and where a suggestion or recommendation of a particular third party supplier is made, that will be based on the genuine belief and experience of Cliff House Holiday Cottages / or feedback received by us from other guests / contacts, and Cliff House Holiday Cottages shall not be liable for the failure of a particular service provider to properly perform the relevant services, this being a matter between the guest/lead booker and the relevant third party service provider.

 

  1. Liabilities
    • Cliff House Holiday Cottages is not liable for any accident or injury occurring at the premises save where the accident or injury is as a result of the negligence or wilful misconduct on the part of Cliff House Holiday Cottages.
    • Cliff House Holiday Cottages would only cancel your holiday if your accommodation was unavailable for reasons beyond our control, we would, however, attempt to offer you alternative accommodation. If this was not possible or unacceptable to you, then we would refund all monies paid by you for the holiday. Except in exceptional circumstances, our liability would not extend beyond this refund.
  2. Warranties
    Cliff House Holiday Cottages does not warrant and is not responsible for the accuracy of any information (written or verbal) given or statements made by its employees, agents or the owners of the properties. Property descriptions and all details written (and verbal) both in our brochure and on our websites are given in good faith and are believed to be correct, but their accuracy cannot be guaranteed. We reserve the right to amend our property prices quoted on the internet due to error or omission. In this unlikely event the potential guest will be notified immediately and may cancel their provisional booking accordingly.
  3. Complaints
    Should there be any cause for complaint during the occupation of the property we must be notified promptly and in case of serious problems the complaint must be confirmed in writing within 7 days of departure.
  4. Fireworks, Sky Lanterns and Drones
    Given our rural location and the impact of fireworks and sky lanterns on live stock and the environment, the use of them is expressly forbidden. Drones can be used once permission is sought and evidence of appropriate Civil Aviation Authority registration is provided.
  5. Offers and Discounts
    Cliff House Holiday Cottages may from time to time offer discounted rates for last minute bookings and other offers via social media and email. These offers apply to new bookings only for the dates specified on the offer and cannot be used in conjunction with any other discount. Any disputes are at the discretion of Cliff House Holiday Cottages.
  6. Left property
    You (the lead booker) undertake to check your accommodation before departure and remove all personal items. We can take no responsibility for items left, but if you think you have left something and let us know within 5 working days of departure, we will attempt to locate the item/s. After 5 working days any unclaimed left property will be disposed of.

    If we do locate your left item, to facilitate safe and speedy return at minimum cost, we can only return if you arrange a “My Hermes” courier https://www.myhermes.co.uk/our-services/couriers.html. This means that you can choose delivery address, a “safe” place for the parcel to be left if away from home and whether a signature is required. My Hermes also offers a parcel tracking service.

  7. Left Logins
    Cliff House has a number of smart TVs that can connect to the wireless network.  It is the responsibility of the lead booker to ensure that all TVs are logged out of any subscription services that have been signed in to during their stay.  Cliff House Holiday Cottages will not be held liable for any spend on any subscription service.  Further more, Cliff House Holiday Cottages will not assist in the recovery of any monies spent on subscription services.
  8. Cancellations
    • Cancellations as a result of UK Government Order, Direction or Advice or a Change in Law, excluding weather-related advice, will receive a full refund. Cancellations for any other reason will be subject to our standard cancellation terms.
    • We encourage all guests to take out comprehensive travel insurance to cover all eventualities.
    • A deposit of 25% of the total booking value is payable on booking.  The balance is due 60 days prior to arrival.
    • If for some reason you do need to cancel, it is important that you tell us at the first opportunity (in writing/email).
      • If you cancel prior to 60 days before arrival, you will be refunded in full less £50 (inclusive of VAT) to cover costs.
      • For cancellations less than 60 days before arrival.  You remain liable to pay in full or in part for the booking, even if you are unable to take your holiday.
        • We will attempt to re-let your cottage and minimise your loss.
        • If we re-let your cottage for the same value, we will refund your money except for a cancellation handling charge of £50 (inclusive of VAT).  Otherwise, we will refund you less the difference, plus £50 (inclusive of VAT).
  9. General
    Cliff House is our family home and we hope that you enjoy your stay with us. To allow us to maintain exclusive use of our facilities to our paying guests and to meet our insurance and fire safety obligations, guests may NOT entertain or invite additional family members/friends to visit Cliff House during your stay. The number of people using the cottage must not exceed the number stated at the time of your booking, nor can you significantly change the make-up of your party during your stay. We reserve the right to refuse entry to the ENTIRE party if these conditions are not observed. We will treat this as a breach of our terms and conditions, no refund will be given and we will not be legally responsible to you as a result.

 

 And finally…

We want your holiday to with us to be great – but – should you have reason to complain, please let us know as soon as possible during your stay to allow us the opportunity to try and rectify the situation for you,  as its difficult to fix things after you leave.

 

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